RETURNS POLICY

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By making an online purchase on www.cutiebootsboutique.com you agree to this return policy:


If you are not completely satisfied with your purchase, simply return the item to us in its original unused condition within 30 days of receipt. 

Returned items should be unused and unworn and must be returned in original packaging with any enclosed packing slips. We will issue a store credit upon receipt, excluding the original delivery charge. There are no refunds, no exceptions!

Please email us at info@cutiebootsboutique.com for a return merchandise approval. In the subject of the email, please use “RMA Approval Request”. No returns will be accepted without an RMA. 

  • For all returns we issue store credit only. We DO NOT offer cash back or money back to debit/credit cards, under any circumstances. 
  • Returned items should be unused and unworn and must be returned in original packaging with any enclosed packing slips. We will issue a store credit upon receipt, excluding the original delivery charge. There are no refunds, no exceptions!
  • Once an order is placed, it cannot be canceled. We do our best to accommodate change size requests but address changes after an order is placed is prohibited; these changes to your order can only be honored before it is shipped out.
  • All footwear returns must include the original shoe box or plastic wrapping in its original condition.
  • When sending back an online purchase/order, the customer is responsible for return shipping costs.
  • Store credit issued for online orders will not include shipping costs.
  • We reserve the right to apply a 20% restocking fee for all merchandise that is not considered Final Sale.
  • Return Address: CutieBoots Boutique, Attn: Returns, 631 Oakville Trail, Hampton, GA 30228

All SALE, DISCOUNTED ITEMS, AND ITEMS PURCHASED WITH A STORE CREDIT ARE CONSIDERED FINAL SALE. All items listed below are considered FINAL SALE:

  • Bonnets
  • Snack Shorts
  • Leggings / Legging Sets
  • Undergarments (Bras, underwear and shapewear)
  • Accessories
  • Swimwear
  • Lingerie
  • Robes
  • Sexual Toys
  • Final Sale Items
  • Holiday Items / Seasonal Items
  • Costumes
  • Items purchased with a discount code are FINAL SALE.


Please note:
Goods will only be accepted for exchange/store credit if they are returned within 30 days of delivery, unless we have notified you otherwise. ALL SALE ITEMS ARE FINAL SALE.

Returned items will be accepted only after a thorough inspection of the item. If an item appears to be worn or damaged due to customer error, it will not be accepted.

Please only send returns via USPS with a tracking number or signature confirmation. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of shipping the item to us is THE CUSTOMER’S responsibility. Please DO NOT send via FEDEX or UPS. Delivery charges are only refundable where goods are faulty, and a refund is made.

Please note that if your item is returned to us due to insufficient address, we will require you to pay a standard shipping fee of $7.95 to have the item returned to the correct address. No exceptions will be made.

Please also note we will exchange an item if it is faulty, after a thorough check of the item. Please allow 7 working days for an exchange to be processed. Credit amounts do not cover shipping and handling!

 

 

 

 

 

 

 

 

Updated: April 30, 2022